Thank you for visiting our website. This Privacy Policy applies to information collected and used by lotusmedi , which will be referred to as “lotusmedi”, “we” or “us”.
Lotusmedi is committed to transparency and clarity in how it collects and uses data for its customers and others who visit its websites. For the use of the Lotusmedi website, mobile application, blog, and order system (the “Products”), it is necessary for Lotusmedi to collect information necessary from visitors and customers to make the site function properly.
This Privacy Policy should be read in conjunction with the Lotusmedi Terms of Use (the “Terms”) at [link]. Capitalized terms not defined in this Privacy Policy are defined in the Terms. Your use of the Products indicates your acceptance of this Privacy Policy. If you do not agree, you may not continue access to the Products.
In order to provide the Products and to provide you with information about products or services that may be of interest, we collect information about you such as what pages you visit (so we can return you to those pages if you leave and return). You may be asked to provide us with information through our website or customer service representatives. This information may include your name and contact information (phone numbers, email and mailing addresses), birthdate, gender, and order history, in addition to other information needed in order to provide you with our products and services . If you participate in any user discussion or reviews you might provide us a profile picture. To order Lotusmedi Products you will need to provide payment information either through the website or on the phone, which could include bank account, or credit or debit card numbers or other information.
We will collect any communications that relate to the Products so we can have them for future reference to serve you, such as emails about changing an order or suspending delivery while on vacation, or feedback about particular product offerings.
We may also collect information about the device or computer used so the information will display properly, such as the type of device, the model, the operating system and software, browser, information, screen size and screen resolution, unique device identifiers, and mobile provider. We also may collect information regarding the access to the websites, such as the dates and times of access, device IP addresses, and other sites that you have visited prior to the use of the Site. We also collect information from your mobile device regarding your location.
Use of Information
We will use the information we collect about you to facilitate the operation of Lotusmedi and to process the orders you have placed with us, including for payments, confirmations and updates, and to help us operate, maintain and improve the Products.
We also may communicate with you regarding the Lotusmedi Products and other products and services provided by Lotusmedi and third-party providers; news relevant to Lotusmedi and its industry; and for promotions, contests, sweepstakes, all in accordance with applicable law.
Sharing of Information
We may share your personal information with the third-party providers who help us process and deliver your orders. For example, in order to process your payment, we must provide your contact information and bank card information to a third-party processing service. To deliver your order we may provide your contact information to a shipping company to deliver your order if we do not deliver it ourselves. We may also share your information with vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf, and we limit this solely to the Products we offer and our development of new offerings.
Lotusmedi does not retain bank payment card information longer than it takes to process an order. At the time of an order, such information is transmitted to our third-party payment processor in encrypted form and then deleted from Lotusmedi records. Lotusmedi does retain the last four digits of the bank card used to allow a customer to see the payment method of a prior order.
We may share your personal information with third parties to provide you a service you requested through a partnership or promotional offerings.
By accessing the website or otherwise doing business with Darwin’s, you acknowledge that we may provide your personal information to third parties as listed in this Privacy Policy. These third parties may use your personal information in accordance with their own privacy policies. Additionally, you agree that we may use and disclose all such information so submitted to such third parties in the same manner in which we are entitled to use and disclose any other information you provide to Darwin’s. You agree that Lotusmedi is not responsible or liable for any of their actions or omissions.
Please note that content that you submit in any public forum on the Sites such as comments, reviews, photos, names and other information will be publically available and is not covered by this Privacy Policy.
We may release your personal information when we believe in good faith that release is necessary to comply with applicable law or governmental regulations, including laws outside your country of residence; enforce or apply the Terms, or protect the rights, property, or safety of others. This includes exchanging information with other companies and organizations (including outside of your country of residence), private or governmental.
We may share your personal information in an aggregated or anonymized form which cannot reasonably be used to identify you.
We may share your personal information in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company. In addition, if Darwin’s, or substantially all of its assets are acquired, whether through a merger, consolidation, stock purchase or otherwise, or in the event that Lotusmedi goes out of business or enters bankruptcy, user information (including personal information) would be one of the assets that is transferred or acquired by a third party.
We and our third-party service providers use technologies like cookies, pixels, and local storage on our website, in our emails, and other identifiers to provide you with a range of products and services. You can control cookies through your browser settings and other tools. By continuing to use the Service through your device or computer, you consent to our use of cookies, pixels and local storage in accordance with this Privacy Policy.
We may work with advertisers or other partners and advertising service providers to serve ads or services to your mobile device or computer, which may use a cookie, pixel or other similar technology placed by Lotusmedi or the third party (although we would not share any other information that identifies you with an advertiser). This Privacy Policy covers the use of cookies by Lotusmedi and its service providers and does not cover the use of cookies by any advertisers.
Data Sharing for Third-Party Marketing Purposes.
Lotusmedi does not sell, rent or otherwise share your personally identifiable information with third parties for the third parties’ direct marketing purposes unless you provide us with consent to do so.
Depending on where you reside and legal limitations, applicable laws in your jurisdiction may grant you the right to make certain privacy requests. Even if you do not live in one of these jurisdictions, we allow you to make the same requests, and we will take reasonable steps to fulfill them.
You may make a request to:
How to make a request to know, delete, or correct
To fulfill your request, we may need to verify your identity. We will send you an email with a link to confirm your email address and may request additional information solely for the purposes of verifying your identity. We only use the information collected through the Privacy Requests Form or otherwise requested to fulfill and maintain records of your request. Please follow the instructions provided in the communications sent to you, including how to access the fulfillment status and other information related to your request. You may have an authorized agent make a request on your behalf using the Privacy Requests Form. Your agent will be required to provide written proof that you gave the agent signed permission to submit the request on your behalf. In some cases, we may ask you to verify your identity directly with us or directly confirm that you provided the agent permission to submit the request on your behalf. You or your authorized agent may also make a request by calling us toll-free at +1 (949) 475-2500 If you are a business contact, please submit your requests by calling our toll-free number or by writing to us using the contact information above. Notice regarding requests to delete. After submitting a request to delete, your personal information will be deleted, including your online accounts and Loyalty Program Memberships. Deletion removes all related records, including all Loyalty Program Membership rewards, benefits, and available promotions. We are not able to reinstate and you will no longer accrue these after deletion. Reviewing and correcting personal information. If you have created a customer account, you are able to review and update certain information and user preferences for your account. Please sign in and click “your account” in the top right corner of the website or the account icon in our mobile apps. You may also contact customer service or make a request to delete. We work to fulfill requests within the time frames provided by applicable law, and, in some cases, fulfillment make take up to 30 or 45 days depending on where you reside.
Opt-out of sharing for targeted advertising
We may share personal information with other parties to provide analytics services and serve ads on our behalf targeted to your interests and based on your online activities. Information may be linked to your browser or device (like cookies and similar tracking technologies) and related to you if you have a customer account or interact with us in other ways. These parties may use the information for their own marketing and to offer products and services on our online services. Your personal information is not shared for money, but certain uses may be deemed the “sale” or “sharing” of personal information under applicable privacy laws. We do not sell or share personal information of individuals we know to be under 16 years of age. Please click the “Your Privacy Choices” link located at the bottom of our sites and within our mobile apps under Customer Service, to opt-out of these uses of your personal information using our Privacy Preference Page and Webform. If you have a customer account, please sign-in first, before taking the steps on the Privacy Preference Page and Webform, so we can maintain your preference. We only use the information requested to fulfill and maintain records of your request. Your request may take up to 15 business days to process. Some browsers allow you to enable privacy-controls in the browser’s settings to automatically signal your opt-out preference to the websites you visit (like the Global Privacy Control). We honor the Global Privacy Control as a valid request to opt-out of the sharing of information linked to your browser. You may have an authorized agent submit a request to opt-out on your behalf using the Privacy Preference Page and Webform. Your agent will be required to provide your signed permission to make the request on your behalf. The requirement for your agent to provide signed permission does not apply to requests to opt-out received via the Global Privacy Control.
Please keep in mind:
Opt-out tools are limited to the browser or device you use because they work off your browser ID and device ID. If you’re not signed-in to your customer account or don’t have a customer account, you will need to opt-out on each browser and device you use. Your browser may save some information in its cookies and cache to maintain your privacy preferences. Clearing these may remove opt-out preferences, requiring you to opt-out again. If you opt-out, you may still see ads online, but these ads will not be based on your inferred interests. Some automated means may still be used to collect information about your interactions with our online services for the other purposes described in this Privacy Policy (like to remember user preferences or enable specific functionality). We use necessary cookies to make our sites work. Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the sites function.
You may also choose to control targeted ads you receive within apps by using the settings and choices made available to you by your device manufacturer. Your device manufacturer will typically have their own privacy settings to block technologies used for targeted advertising or ask for your permission first. You can read more about targeted adverting and take additional steps to control targeted advertising from many ad networks and exchanges by visiting the Digital Advertising Alliance (www.optout.aboutads.info) or European Interactive Digital Advertising Alliance (www.edaa.eu). As online environments continue to evolve, additional opt-out mechanisms or privacy settings may become available to you. We encourage you to review the information on opt-outs and settings that browser owners, device manufacturers, technology companies, and industry associations make available to you.
Reasons a request may be denied and exceptions
We may deny your request if we are unable to verify your identity. We use your confirmation of your email address as one way to verify your identity. For example, we may deny your request, if you don’t timely respond to our request to confirm your email address or provide other requested information necessary for us to verify your identity or process your request. We may deny a request from an authorized agent if the agent does not provide required permissions. If you make a request to delete your personal information, we may not be able to delete certain information if the information is required for us to process your purchase payments or fulfill your orders (exchanges or returns) or requested services. If you participate in a NFT program (like Gap Threads), smart contracts are employed that collect certain information that is then stored on a blockchain that we do not control. Your information will be cryptographically transmitted and stored on that blockchain, and any deletion or modification of that information (to the extent possible on a blockchain) is governed by the terms of the relevant smart contract associated with the NFT and may not be able to be modified or deleted due to the immutable nature of the blockchain. We may not be able to honor your request, to the extent it otherwise restricts our ability to comply with applicable law (including cooperating with law enforcement) or our regulatory obligations (like maintaining records of your requests and preferences) or in our good-faith judgment we believe information is necessary to exercise or defend a legal claim or protect our operations and property or the privacy, safety, and property of others. If we deny your request, you may appeal our decision by writing to us using the address in your area listed under the “contact us” section of this Privacy Policy. If you have concerns about the results of an appeal, you may contact the supervisory authority where you reside.
Text message marketing
You may opt out of receiving marketing or promotional texts from us by texting the word STOP in response to a text message or following other instructions provided to you when you elected to receive texts. You may have requested texts from more than one list, so you will need to opt-out from each list you are on.
Opt-out of sharing for targeted advertising
We may share personal information with other parties to provide analytics services and serve ads on our behalf targeted to your interests and based on your online activities. Information may be linked to your browser or device (like cookies and similar tracking technologies) and related to you if you have a customer account or interact with us in other ways. These parties may use the information for their own marketing and to offer products and services on our online services. Your personal information is not shared for money, but certain uses may be deemed the “sale” or “sharing” of personal information under applicable privacy laws. We do not sell or share personal information of individuals we know to be under 16 years of age.
Sensitive personal information
We do not use or disclose sensitive personal information unless it is necessary to provide the goods or perform the services you have requested (such as processing or fulfilling orders and transactions), with your consent, or as otherwise authorized by applicable law (such as to prevent, detect, and investigate security incidents, ensure physical safety, and show non-personalized advertising as part of your current interaction with us). We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
Safeguards
We do our best to safeguard user account information, including personal information. However, no one can guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information.
Your account information (including personal information) is protected by a password set by you for your privacy and security. You are responsible for preventing unauthorized access to your account and personal information by selecting and protecting your password appropriately, and restricting access to your device and computer.
The Lotusmedi Sites contain links to other websites. Lotusmedi is not responsible for the privacy policies or practices on other sites. When using a link to go to another site, you should read the privacy policy stated for that site.
Your information may be transferred to and maintained on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and the country or jurisdiction in which these computer networks are located may not have privacy laws as protective as the laws in your country or jurisdiction. Your access to and use of the Service or your submission of any personal information to us will constitute your consent to the transfer of your personal information outside of your home country or jurisdiction.
Even after you remove information from your account or profile, copies of that information may remain viewable elsewhere, to the extent it has been shared with others, or it was copied or stored by other users. Removed and deleted information may remain on backup media for a period of time prior to being deleted from our servers.
Individuals Under the Age of 18
Our sites are only for users who are at least 18 years old. We do not permit those under 18 years of age to use the Sites or Products, and we do not knowingly keep any personally-identifiable information about people under 18. If you submit this information to us by mistake, contact us with the details and we will remove it for you.
Changing or Update Your Information
You can access, change, delete or update your personal information or how we use your information by emailing us at support@lotusmedi.com. We will implement your requested changes as soon as reasonably possible.
Individuals Within the European Union
If you are located within the European Union, you have the following rights with respect to your personal information: 1) to access your personal information; 2) to rectify your personal information; 3) to delete your personal information; 4) to restrict the use of your personal information; 5) to consent to the transfer of your personal information to another organization; 6) to object to the use of your personal information; and 7) to withdraw consent to the use of your personal information. To exercise your rights, you may contact us at support@lotusmedi.com. You also have the right to complain to the relevant data protection authority when you believe we have not used your personal information in accordance with data protection law.
Changes to Privacy Policy
We reserve the right to amend this Privacy Policy from time to time, and the process for notifying you of changes is stated in the Terms of Use. Our rights to use information we collect is subject to the specific Privacy Policy terms in effect at the time such information is used.
Contact
If you have any questions about this Privacy Policy, please contact us at support@lotusmedi.com
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